Micro-Credentials

This course covers customer service delivery in the golf industry, maintaining high level customer service in a team environment and how you can deliver quality products and services. Ideal for those looking to establish customer requirements and how to implement customer needs into the organisational plans.

It covers the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to best practice in the golfing industry.

At the conclusion of training, students will be able to:

• Establish customer requirements
• Deliver quality products and services
• Conduct evaluation of customer service delivery

Module Inclusions:

• Study of the unit of Competency – BSBOPS505 Manage organisational customer service
• Student access to PGA e-learning platform – eHub for a 3-month period
• Assessor Support – 3-month period
• Statement of Attainment at successful completion of unit assessment

Course:

• 3 Month Duration – flexible start dates
• Cost: $375.00

Entry requirements:

• Be 18 years of age at time of enrolment
• Successful completion of LLN Assessment test with the PGA Institute

RTO no. 31270

CRICOS No. 02754G

This course covers how to be an effective manager through performance development and management of staff including the communication skills required to excel in leading your team.

Ideal for those who have responsibility for other workers and needing to develop their ability to empower their staff and navigate those difficult conversations.

It covers the skills and knowledge required to allocate work, review performance and reward excellence in your team.

At the conclusion of training, students will be able to:

• Establish communications protocols
• Coordinate and review effective communication
• Allocate, assess and provide feedback on work performance
• Negotiate effectively through persuasive communication

Module Inclusions:

• Study of the units of Competency
• BSBLDR522 – Manage people performance
• BSBXCM501 – Lead communication in the workplace
• Student access to PGA e-learning platform – eHub for a 4-month period
• Assessor Support – 6-month period
• Statement of Attainment at successful completion of unit assessment

Course:

• 6 Month Duration – flexible start dates
• Cost: $695.00

Entry requirements:

• Be 18 years of age at time of enrolment
• Successful completion of LLN Assessment test with the PGA Institute

RTO no. 31270

CRICOS No. 02754G

This course covers some essentials skills required for business as part of the golf industry, including how to prepare and manage a range of meetings, organise and report on meeting outcomes. This module also incorporates how to effectively plan and prioritise work tasks and evaluate your own personal performance.

Ideal for those who are required to design their own work schedule, work plans, establish priorities for their work and who are required to organise and manage meetings within their workplace.

It covers the skills and knowledge required to allocate manage all elements of workplace meetings and how to monitor and obtain feedback on work performance.

At the conclusion of training, students will be able to:

• Plan personal work schedules
• Implement and review personal schedule and priorities
• Effectively prepare and conduct meetings
• Follow up on meeting items in a productive manner

Module Inclusions:

• Study of the units of Competency
• BSBTWK503 – Manage meetings
• BSBPEF402 – Develop personal work priorities
• Student access to PGA e-learning platform – eHub for a 4-month period
• Assessor Support – 6-month period
• Statement of Attainment at successful completion of unit assessment

Course:

• 6 Month Duration – flexible start dates
• Cost: $695.00

Entry requirements:

• Be 18 years of age at time of enrolment
• Successful completion of LLN Assessment test with the PGA Institute

RTO no. 31270

CRICOS No. 02754G

Operational essentials for the golfing industry

This course covers the essentials skills required for meeting operational business requirements as part of the golf industry, incorporating financial management approaches both at the planning and implemental stage as well as evaluating the effectives of processes within your organisation. This module also includes the knowledge to assist the development and implementation of operational plans enabling efficient and effective workplace practices to be developed.

Ideal for those who are required to manage the work of others and have responsibility for the effective use of financial resources within their teams.

It covers the skills and knowledge required to undertake financial management and ensure organisational productivity and profitability.

At the conclusion of training, students will be able to:

• Establish an operational plan
• Manage resources acquisition
• Monitor and review operational performance
• Implement, monitor, review and evaluate financial plans

Module Inclusions:

• Study of the units of Competency
• BSBFIN501 – Manage budgets and financial plans
• BSBOPS502 – Manage business operational plans
• Student access to PGA e-learning platform – eHub for a 4-month period
• Assessor Support – 6-month period
• Statement of Attainment at successful completion of unit assessment

Course:

• 6 Month Duration – flexible start dates
• Cost: $695.00

Entry requirements:

• Be 18 years of age at time of enrolment
• Successful completion of LLN Assessment test with the PGA Institute

RTO no. 31270

CRICOS No. 02754G

This course covers the essentials skills required organising and facilitating golf competitions and tournaments, providing in-competition assistance to players and undertaking post-competition results and administrative duties. It also includes critical information on how to manage on course golf shop operations and meet client needs.

Ideal for those who are wanting to work in golf management roles in the Australian sports industry and are required to manage golf competitions and tournaments.

At the conclusion of training, students will be able to:

• Manage golf operations – staff, golf shop products and services
• Manage golf programs and fixtures
• Plan and implement golf competition formats including processing and recording of results
• Prepare marketing strategies relevant to golf operational objectives

Module Inclusions:

• Study of the units of Competency
• SISSGLF005 – Manage the structure and facilitation of golf competitions and tournaments
• SISSGLF007 – Manage on course golf operations
• Student access to PGA e-learning platform – eHub for a 4-month period
• Assessor Support – 6-month period
• Statement of Attainment at successful completion of unit assessment

Course:

• 6 Month Duration – flexible start dates
• Cost: $695.00

Entry requirements:

• Be 18 years of age at time of enrolment
• Successful completion of LLN Assessment test with the PGA Institute

RTO no. 31270

CRICOS No. 02754G

This course covers the model of the learning organisation and the important role of building the culture, values and attitudes of the organisation and how to develop and sustain an environment in which continuous improvement, innovation and learning are promoted and rewarded.

The unit also incorporates the skills and knowledge required to apply critical thinking and develop structured and innovative solutions to overcome complex organisational issues.

Ideal for those who work with a high degree of autonomy and with managerial responsibilities who aim to build a better work environment for themselves and their teams.

At the conclusion of training, students will be able to:

• Scope the problem-solving process
• Lead solution development within their organisations
• Identify improvements when working with their teams
• Implement innovative processes
• Develop workplace culture and tools for continuous improvement, innovation and learning

Module Inclusions:

• Study of the units of Competency
• BSBCRT611 – Apply critical thinking for complex problem solving
• BSBSTR601 – Manage innovation and continuous improvement
• Student access to PGA e-learning platform – eHub for a 6-month period
• Assessor Support – 9-month period
• Statement of Attainment at successful completion of unit assessment

Course:

• 9 Month Duration – flexible start dates
• Cost: $895.00

Entry requirements:

• Be 18 years of age at time of enrolment
• Successful completion of LLN Assessment test with the PGA Institute
• At least 12 months management experience preferred
• Enrol now

RTO no. 31270

CRICOS No. 02754G

This course covers the skills and knowledge required to establish the strategic direction of an organisation within the golfing industry, how to sustain competitive advantage and enhance competitiveness. It covers analysis and interpretation of relevant markets, capability assessment of the organisation and analysis of the organisation’s existing and potential competitors and allies.

The unit also incorporates information pertaining to effectively lead and manage organisational change within your work environment.

Ideal for those who work with strategic policy and planning as part of their job role and who look to be able to implement the strategic plan and developing specific actions and initiatives that will be undertaken by people working their teams or broader working environment.

At the conclusion of training, students will be able to:

• Confirm vision and mission of their organisation
• Conduct analysis of internal and external environment
• Develop and implement strategic organisational plans
• Develop, implement and evaluate a change management strategy

Module Inclusions:

• Study of the units of Competency
• BSBLDR601 – Lead and manage organisational change
• BSBSTR602 – Develop organisational strategies
• Student access to PGA e-learning platform – eHub for a 6-month period
• Assessor Support – 9-month period
• Statement of Attainment at successful completion of unit assessment

Course:

• 9 Month Duration – flexible start dates
• Cost: $895.00

Entry requirements:

• Be 18 years of age at time of enrolment
• Successful completion of LLN Assessment test with the PGA Institute
• At least 12 months management experience preferred

RTO no. 31270

CRICOS No. 02754G

This course covers business ethics and senior leadership behaviour inclusive of personal and professional competence. It looks at the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders as a leader in their organisation.

The unit also incorporates how to use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams and develop the ability to inspire and motivate others to achieve team and organisational goals.

Ideal for those who have a role in modelling professionalism in their organisation and the golf industry and who are required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role.

At the conclusion of training, students will be able to:

• Communicate key messages in and organisation including mission and goals
• Influence groups and individuals and negotiate to achieve agreed outcomes
• Build and support their workplace teams
• Lead meetings and make presentations
• Demonstrate personal and professional competence

Module Inclusions:

• Study of the units of Competency
• BSBCMM511 – Communicate with influence
• BSBLDR602 – Provide leadership across the organisation
• Student access to PGA e-learning platform – eHub for a 6-month period
• Assessor Support – 9-month period
• Statement of Attainment at successful completion of unit assessment

Course:

• 9 Month Duration – flexible start dates
• Cost: $895.00

Entry requirements:

• Be 18 years of age at time of enrolment
• Successful completion of LLN Assessment test with the PGA Institute
• At least 12 months management experience preferred

RTO no. 31270

CRICOS No. 02754G