SIT40416 – Certificate IV in Hospitality – (CRICOS code 098173B)

Your Study Program

This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

You will study:

BSBDIV501 Manage diversity in the workplace
SITXCCS007 Enhance customer service experiences
SITHIND004 Work effectively in hospitality service
SITXCOM005 Manage Conflict
SITXFIN003 Manage finances within a budget
SITXHRM001 Coach others in job skills
SITXFA001 Use hygienic practices for food safety
SITXCCS005 Provide club reception services
SITHFAB002 Provide responsible service of alcohol
SITXFSA002 Participate in safe food handling practices
SITTTSL007 Process reservations
SITXHRM003 Lead and manage people
SITTTSL010 Use a computerised reservations or operations system
SITXMGT001 Monitor work operations
BSBITU302 Create electronic presentations
SITXWHS003 Implement and monitor work health and safety practices
SITEEVT001 Source and use information on the events industry
HLTAID003 Provide first aid*
SITHFIN001 Process financial transactions
SITEEVT005 Plan in house events or functions
SITXHRM002 Roster staff

*HLTAID003 Provide First Aid is delivered and assessed by Australian Red Cross First Aid and Mental Health RTO3605


On campus and online the first Monday in any month except January